Privacy Policy

1. Introduction

Welcome to Artisan Health. We are committed to protecting your personal information and your right to privacy. This Privacy Policy applies to all information collected through our website (artisanhealth.com), and any related products, services, sales, marketing, or events (we refer to them collectively in this Privacy Policy as the "Services"). Please read this Privacy Policy carefully as it will help you understand what we do with the information we collect.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and services, when you participate in activities on the Services (such as posting messages in our online forums or entering competitions), or otherwise when you contact us.

Personal Information Provided by You

• Account Data: This includes your name, email address, password, age, and location provided during registration.
• Quiz and Assessment Data: Information you provide when taking our wellness assessments or lifestyle quizzes, such as health goals, lifestyle habits, and preferences.
• Payment Data: We collect data necessary to process your payment if you make purchases, such as your payment instrument number (e.g., a credit card number), and the security code associated with your payment instrument. All payment data is stored by our payment processor and you should review its privacy policies.
• Communication Data: Inquiries you make through our contact forms, direct emails, or communication preferences.

Information Collected Automatically

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

3. How We Use Your Information

We use personal information collected via our Services for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below.

• To personalize content and user experience: We tailor our content, blog posts, and product suggestions based on your profile and engagement patterns.
• To facilitate account creation and logon process: If you choose to link your account with us to a third-party account (such as your Google or Facebook account), we use the information you allowed us to collect from those third parties to facilitate account creation and logon process.
• To send you marketing and promotional communications: We and/or our third-party marketing partners may use the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt-out of our marketing emails at any time.
• To post testimonials: We post testimonials on our Services that may contain personal information. Prior to posting a testimonial, we will obtain your consent to use your name and testimonial. If you wish to update, or delete your testimonial, please contact us.
• To respond to your inquiries/offer support to users: We use your information to respond to your inquiries and solve any potential issues you might have with the use of our Services.

4. Data Sharing and Disclosure

We may process or share data based on the following legal basis:

• Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
• Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
• Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.
• Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
• Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.

Specifically, we may need to share your personal information in the following situations:

• Vendors, Consultants, and Other Third-Party Service Providers: We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include payment processing, data analysis, email delivery, hosting services, customer service, and marketing efforts.
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

5. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy.

6. Your Data Protection Rights

In some regions (like the European Economic Area and UK), you have certain rights under applicable data protection laws. These may include the right to:

• Request access and obtain a copy of your personal data.
• Request rectification or erasure of your personal data.
• Restrict the processing of your personal data.
• If applicable, data portability.
• Object to the processing of your personal data.
• Withdraw your consent at any time (if processing is based on consent).
• Lodge a complaint with a supervisory authority.

We will consider and act upon any request in accordance with applicable data protection laws. To make such a request, please contact us using the details provided in Section 10 below.

7. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. We will do our best to protect your personal information, but transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

8. Children's Privacy

Our Services are not intended for children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to remove such information and terminate the child's account.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Effective Date" and the updated version will be effective as soon as it is accessible. If we make material changes to this Privacy Policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

10. Contact Us

If you have questions or comments about this policy, you may contact our Data Protection Officer (DPO) by email at [email protected], by phone at (512) 655-9876, or by post to:

Contact Us with Privacy Questions